Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 221

Examples Fraud Resources Risk Management 221

Perficient

JULY 23, 2020

Part of Perficient’s culture is the community of asking questions. As a technical consultant, it is important to know when to ask questions rather than trying to fake knowledge of the subject. At the same time, he wants to continue to work on building his knowledge of the full Adobe suite of products. And what is next for Paul?

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. A credit union’s strengths lie in its members, its service, its community involvement, and the community’s trust.

Analytics 52

Analytics Community Branding Data 52

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Then confirm identity with knowledge based authentication. This is an extension of business services, powered by a local community bank. Plus the 1% rewards. ^KT.

Video 40

Video Mobile social media Analytics 40