Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

JULY 23, 2020

Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. Paul’s journey with Perficient started in our Minneapolis office, which is where he was assigned his first Adobe Experience Manager (AEM) project. Part of Perficient’s culture is the community of asking questions.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. A credit union’s strengths lie in its members, its service, its community involvement, and the community’s trust.

Analytics 52

Analytics Community Branding Data 52

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 221

Examples Fraud Resources Risk Management 221

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40