Community Customer Experience Digital Banking social media 
FICO
DECEMBER 5, 2022
Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences. FICO Admin.
Gonzobanker
MARCH 22, 2023
Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.
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PYMNTS
JUNE 14, 2019
However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. Customer experience in all channels directly affects satisfaction.
Independent Banker
DECEMBER 31, 2022
We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Koger Propst.
Gonzobanker
DECEMBER 22, 2020
Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. The Tiny Bank that Did It Award UBank of Texas.
Independent Banker
NOVEMBER 25, 2015
Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.
Gonzobanker
NOVEMBER 18, 2014
With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”
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