Community Bank Customer Experience Millennials Mobile 
Abrigo
SEPTEMBER 2, 2020
Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.
Jeff For Banks
JULY 5, 2022
Then came this bubble generation they named millennials. Initially, and maybe to this day, banks ignored them. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. We can ignore millennials no more.'
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Abrigo
SEPTEMBER 2, 2020
Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.
Abrigo
JUNE 14, 2017
Software solutions can both make your team more efficient and improve the customer experience. Understand their needs: Evaluate the demographics of your customers and determine their needs. Do customers want a faster or more user-friendly approval cycle? Are customers requesting new products?
Celent Banking
MARCH 16, 2015
It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank). Community banks differentiating from large institutions : This was a common thread running throughout the presentations.
William Mills
MAY 11, 2016
Demo: Sezzle app with knowledge based authentication to link bank accounts. As well as texting OTP to mobile phone when purchasing items. Jeff Deppen (CIO, Orrstown Bank). From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform. Can connect to mobile device as well as desktop.
PYMNTS
SEPTEMBER 23, 2016
Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Consumers want the latest mobile capabilities.
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