Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 146

Branch Design Branch Strategies ATM Digital Strategies 146

Independent Banker

MAY 31, 2022

community bank during the pandemic. Whitehurst and his colleagues had been considering opening a branch in Raleigh since mid-2019. We have a really strong group of employees that care a lot about our communities and the bank, and they roll up their sleeves and work hard. Back to branch strategy. Survival tactics.

Raleigh 91

Raleigh Community Community Bank Lending 91

South State Correspondent

MAY 31, 2023

Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Our point here is branching isn’t a passive activity.

Data 195

Data Branch Strategies Strategy Mobile 195

Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Several retail service experts say it will apply to your community bank, if it doesn’t already.

Community Bank 70

Community Bank Community Operations Retail 70

Jeff For Banks

MAY 31, 2017

Look at the decline in branches since 2009. I read a recent interview of Members 1st Credit Union CEO Bob Marquette by S&P Global Market Intelligence (link requires subscription). When asked, Marquette said of the death of the branch: "I think it's bullcrap. Elevate branch employees. Make your branches look the part.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. Before 2022, says Thomas Grottke, managing director at Crowe LLP, “a lot of factors were going right. Consider your branch strategy.

Strategy 135

Strategy Community Bank Louisville Community 135

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. He chose to compete in the women’s luxury segment and looked for a gap in the market. COI marketing for banks should always be a top priority.

Innovation 195

Innovation social media Branding Marketing 195