The Financial Brand

SEPTEMBER 10, 2019

But branch consistency can be improved, without losing local feel. The post Turn Patchwork Branch Collection into a Coherent Brand Experience appeared first on The Financial Brand. A network-wide overhaul isn't practical for many banks and credit unions.

Branding 19

Branding Branch Design 19

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

FEBRUARY 13, 2017

When goods are sold, FedEx will manage packing and shipping the goods in customized and branded boxes. Boxes will be branded to the retailer, not FedEx). Speaking of responding to feedback… Bank Of America And The Automated Branch. The new service is now a direct competitor for Amazon and its merchant services platform.

Data 122

Data Retail America Minneapolis 122

The Financial Brand

MAY 25, 2021

The post Avoiding Branch Rebranding Headaches in Mergers and Acquisitions appeared first on The Financial Brand. Three factors are key: realistic cost assumptions, an outside-inside strategy, and staff understanding of the new look, name and focus.

Branding 36

Branding Strategy Branch Design 36

The Financial Brand

AUGUST 24, 2021

The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community 43

Community Digital Banking Branding Branch Design 43

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 37

Banking Trends Analysis Trends Branding 37

Jeff For Banks

JUNE 30, 2013

If you are a shorter term strategist, and you want to grow, then branching remains on the table because it remains high in importance when customers are asked why they bank where they do. Even if they do not frequent their local branch, they tend to bank where a branch is nearby. But what kind of branch?

FDIC 112

FDIC Strategy New Jersey Branch Design 112

The Financial Brand

NOVEMBER 11, 2020

Renovating branches can be a tough sell, but a simple three-step approach can quickly make a huge difference to antiquated facilities. The post A Realistic Alternative to Putting Up with Outdated Bank Branches appeared first on The Financial Brand.

Branding 29

Branding Branch Design Customer Experience 29

The Financial Brand

DECEMBER 1, 2021

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. The post Top Execs Reveal Insights Into Citi’s Changing Consumer Banking Strategy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Strategy 34

Strategy Banking Trends Analysis Google 34

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But do they? Here's how to avoid common pitfalls.

Banking Trends 36

Banking Trends Customer Experience Analysis Trends 36

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 33

Customer Experience Banking Trends Analysis Trends 33

Celent Banking

NOVEMBER 19, 2015

It stems from diversity in a number of factors: an institutions’ brand equity, desired customer experience, target market, legacy system capability and a host of other factors. Arguably, for many banks, radical changes are needed. Not everyone sees it this way (Figure 2). This diversity of opinion is to be expected.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

The Financial Brand

NOVEMBER 18, 2020

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Entering a new banking league via a massive expansion of geographic reach, the big regional believes in-person relationships are stronger. The post PNC to Vault to #5 Ahead of U.S.

Regional 34

Regional Branding Branch Design Branch Strategies 34

The Financial Brand

MAY 13, 2020

The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand. Covid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

Retail 37

Retail Georgia Branding Branch Design 37

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

Branding 33

Branding Technology Branch Design Customer Experience 33

The Financial Brand

AUGUST 10, 2020

The post As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs appeared first on The Financial Brand. Financial institutions must balance many consumers' pandemic-era desire for avoiding bank lobbies by using drive-ups against cost pressures.

Branding 34

Branding Branch Design Branch Strategies Strategy 34

The Financial Brand

NOVEMBER 24, 2020

The post How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy appeared first on The Financial Brand. Even as digital usage rises, the largest U.S. credit union recognizes that nearly all consumers still want to deal with people sometimes.

Strategy 32

Strategy Branding Branch Design Customer Experience 32

The Financial Brand

MAY 10, 2021

The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand. The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.

Capital 27

Capital Strategy Branding Retail 27

The Financial Brand

SEPTEMBER 24, 2018

This unique multi-sensory branch blends banking with beer, with taps in the "teller bar" and the smell of hops infused by scent generators. O Bee Credit Union’s Unique Brewpub Branch Experience appeared first on The Financial Brand. The post Beer and Banking?

Branding 30

Branding Branch Design Customer Experience 30

The Financial Brand

MAY 13, 2019

Banking brands are solving branch system malaise and building instant equity with consumers by renovating instead of bulldozing everything. The post Optimize or Kill Bank and Credit Union Branches? appeared first on The Financial Brand.

Branding 26

Branding System Branch Design 26

The Financial Brand

FEBRUARY 24, 2019

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Branch Design Branch Strategies 33

The Financial Brand

JULY 8, 2019

The post Branches Should Be Advice Centers, But Are Banks Ready? appeared first on The Financial Brand. Financial institutions can make more money and serve people better if they improve advisory services and stop hiding them behind teller areas.

Branding 31

Branding Branch Design 31

The Financial Brand

JUNE 30, 2020

The post Digital Pioneer BBVA USA Opts to Build New Branches … Here’s Why appeared first on The Financial Brand. Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.

Branding 21

Branding Branch Design Branch Strategies Strategy 21

The Financial Brand

OCTOBER 1, 2019

Facial recognition and avatars give consumers a unique adventure at unusual Associated Bank branch, and help attract new customers. The post Interactive Tech Drives Bank’s New Experiential Branch appeared first on The Financial Brand.

Branding 25

Branding Branch Design Customer Experience 25

The Financial Brand

AUGUST 23, 2018

Does your old-looking branch send the wrong message to consumers about your brand? The post Fast-Food Restaurants Serve Rebranding Lessons to Banks and Credit Unions appeared first on The Financial Brand. It might be time to put remodeling on the menu.

Branding 13

Branding Branch Design 13

The Financial Brand

MAY 30, 2018

The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? appeared first on The Financial Brand. Or will those delivering a phenomenal experience like Starbucks win the war?

Branch Strategies 25

Branch Strategies Strategy Retail Branding 25

The Financial Brand

OCTOBER 31, 2018

America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand.

Innovation 20

Innovation America Branding Branch Design 20

Gonzobanker

OCTOBER 21, 2015

Tripodi told bankers to look for the functional, emotional and societal benefits of our brands and to tell better stories to broaden appeal. Or, maybe it was the lack of some pretty big brands normally seen there. So, it was a real shocker to see no major NCR or Diebold brand presence in the hall.

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Las Vegas Retail Phoenix Branch Design 60

Independent Banker

JUNE 29, 2015

an in-store branch design firm in Cornelia, Ga. For the foreseeable future, my humble prediction is that relatively smallish numbers of institutions will use these units as much for branding and to project a progressive image than for a significant shift in their business models,” Martin says.

ATM 70

ATM Video Community Bank Community 70

Gonzobanker

NOVEMBER 18, 2014

Tom McGill of First Financial Bank led a session with our own Jim Burson where McGill pointed to the risks of single-service customers, the importance of customers advocating for your brand, and getting bank reporting accountability simplified across channels. The big theme was branch of the future. So, we get it.

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Chicago Retail Branch Design Training 104