Celent Banking

NOVEMBER 19, 2015

It stems from diversity in a number of factors: an institutions’ brand equity, desired customer experience, target market, legacy system capability and a host of other factors. Arguably, for many banks, radical changes are needed. Not everyone sees it this way (Figure 2). This diversity of opinion is to be expected.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 33

Customer Experience Banking Trends Analysis Trends 33

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But do they? Here's how to avoid common pitfalls.

Banking Trends 35

Banking Trends Customer Experience Analysis Trends 35

The Financial Brand

AUGUST 24, 2021

The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

NOVEMBER 11, 2020

Renovating branches can be a tough sell, but a simple three-step approach can quickly make a huge difference to antiquated facilities. The post A Realistic Alternative to Putting Up with Outdated Bank Branches appeared first on The Financial Brand.

Branding 28

Branding Branch Design Customer Experience 28

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. The big theme was branch of the future. But here’s the question: will the transformation really be led by hardware and branch design vendors?

Chicago 101

Chicago Retail Branch Design Training 101