PYMNTS

MARCH 9, 2020

The model for the DineVite online and mobile app is actually similar to social media. What will factor into any restaurant or restaurant group’s success in tomorrow’s online world are the numbers and demographics of just how tourist-traveled your city, town, or region is going forward.

Miami 130

Miami Los Angeles Austin South Carolina 130

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Use social media to build trust. Focus on community.

Community 139

Community Community Bank social media Security 139

PYMNTS

JUNE 9, 2017

Kate Rettker, senior marketing manager and manager of the Protein Bar’s mobile order-ahead process, said the company has tweaked its app design to feature more distinct pops of color and better menu functionality, including adding photography. Because they are special to us.”. We’re a dietary-sensitive brand,” said Rettker.

Mobile 109

Mobile social media Boston Payments 109

PYMNTS

SEPTEMBER 28, 2019

The pods set up shop in places where the nap-needing tend to gather – university campuses and office spaces being their two main sweet spots – and offer the chance to book a 20-minute to two-hour nap online or on mobile with a few clicks or taps. Boston Med has offered Sleepio since 2016. It was chosen, according to Dr. Troyen A.

Boston 145

Boston Study Maine social media 145

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Opportunity #1: When opening a new account.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70