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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. The Future Is Digital.

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FinTechs Prove Their Value During Pandemic

PYMNTS

“Bakers open bakeries because they like to bake — they don’t like to do accounts receivables and accounts payable and balance their books,” he said. They might like making cakes and seeing happy customers, but few especially enjoy managing their businesses. “So Don’t Put Too Much Faith In Credit. Innovation Vs. Incumbency.

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How Supplier Focus Propels AP Innovation

PYMNTS

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. HRS Targets Employee Hotel Booking Hiccups. billion valuation.

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Killing Strategy: The Disruption Of Management Consulting

CB Insights

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. From one perspective, the position of management consulting as an industry has never seemed more secure. According to estimates, McKinsey makes about $8.8B Each one is still growing. ” —Michael Porter.

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Why Digital’s 3.0 Shift May Take Longer Than We Think

PYMNTS

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this.

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Decision Platform Know-How Makes Winning Customers Personal

FICO

A similar number (25%) of well-established banks also expect to be fully reliant on deployment of data warehouses and analytics operations via cloud-hosted decision platforms. Digital decision platforms have been driving a diverse mix of innovations. million) in annual staff savings as its lending book grows by 40%.

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The Sorry State of Contact Center Technology

Gonzobanker

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite. Phone menus dead-end.