Books Digital Strategies Management Marketing 
Perficient
FEBRUARY 24, 2021
He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Jon is also the author of The Elephant’s Dilemma, a book about his experience breaking free from the constraints of corporate America and making a difference for future generations. Meet the Hosts.
Perficient
JUNE 30, 2020
In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. Defined in the 2000 book “The Alchemy of Growth,” the model provides a balanced approach for investing your time and resources. The Approach.
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PYMNTS
NOVEMBER 30, 2020
“Bakers open bakeries because they like to bake — they don’t like to do accounts receivables and accounts payable and balance their books,” he said. They might like making cakes and seeing happy customers, but few especially enjoy managing their businesses. “So Rather, they’re companies that issue loans that need to be repaid.
PYMNTS
NOVEMBER 12, 2019
Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. HRS Targets Employee Hotel Booking Hiccups. billion valuation.
Gonzobanker
SEPTEMBER 4, 2018
Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.
FICO
AUGUST 19, 2022
It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.
PYMNTS
JUNE 15, 2020
Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this. billion in sales by 2023.
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