Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year.

Banking Trends 474

Banking Trends Trends United States FDIC 474

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 42

Customer Experience Operations Digital Banking Banking Trends 42

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

NCR

JANUARY 16, 2017

We estimate that in five major retail banking businesses (consumer finance, mortgages, SME lending, retail payments and wealth management) from ten to 40 percent of revenues (depending on the business) will be at risk by 2025, and between 20 and 60 percent of profits, with consumer finance the most vulnerable.” A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

The Financial Brand

FEBRUARY 11, 2024

This article GenAI: Banking’s Best Offense in Challenging Times appeared first on The Financial Brand. IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.

Branding 23

Branding Innovation Operations Management 23

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

CB Insights

AUGUST 23, 2018

.” The last component, scheduled to be integrated into Chase Mobile at the end of August, is Just Invest, which will allow customers to make free stock and ETF trades. Finn is JPM’s mobile-only bank, and represents JPM’s attempt to jump on the mobile-only banking trend before it becomes the norm.

Cards 76

Cards Mobile Strategy Branding 76