NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74

The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing.

ATM 33

ATM Banking Trends Analysis Trends 33

The Financial Brand

AUGUST 16, 2021

The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings. The post TD Bank Retools Branch Network While Beefing Up Digital Investments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 31

Banking Trends Analysis Meeting Trends 31

The Financial Brand

DECEMBER 6, 2021

But the trend points to greater integration of AI in people's lives. The post The Future of Conversational AI in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Chatbots, with some exceptions, still don't have widespread utility.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

OCTOBER 18, 2021

The post Growth Is Impossible Without Faster Digital Checking Account Opening appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions are experiencing an unacceptable rate of digital account opening abandonment due to slow and broken processes.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A 'pandemic' of fraud must also be dealt with.

Fraud 43

Fraud Payments Banking Trends Analysis 43

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

OCTOBER 4, 2021

The post Why Chatbots Fail in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.

Banking Trends 41

Banking Trends Analysis Trends Tools 41

The Financial Brand

JULY 18, 2021

With digital banking transactions increasing, the need for personalized and contextual experiences becomes essential. The post Increased Digital Banking Interactions Require Greater Personalization appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 36

Digital Banking Banking Trends Analysis Trends 36

The Financial Brand

JUNE 14, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain. The post Chatbots, Live Chat, Video, Virtual Assistants: Which One Wins?

Video 42

Video Banking Trends Analysis Trends 42

CB Insights

AUGUST 23, 2018

This trend towards digitization is already starting to play out as fintechs circumvent banking licenses by partnering with issuing banks to offer checking account-like products. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results. Mobile apps.

Cards 76

Cards Mobile Strategy Branding 76

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. There are various ways of creating and documenting customer journeys.

Operations 82

Operations ATM Customer Experience Examples 82