The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing.

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ATM Banking Trends Analysis Trends 33

The Financial Brand

DECEMBER 6, 2021

But the trend points to greater integration of AI in people's lives. The post The Future of Conversational AI in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Chatbots, with some exceptions, still don't have widespread utility.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

OCTOBER 18, 2021

Financial institutions are experiencing an unacceptable rate of digital account opening abandonment due to slow and broken processes. The post Growth Is Impossible Without Faster Digital Checking Account Opening appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A 'pandemic' of fraud must also be dealt with.

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Fraud Payments Banking Trends Analysis 43

The Financial Brand

OCTOBER 4, 2021

The post Why Chatbots Fail in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.

Banking Trends 40

Banking Trends Analysis Trends Tools 40

The Financial Brand

JUNE 14, 2021

Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post Chatbots, Live Chat, Video, Virtual Assistants: Which One Wins?

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Video Banking Trends Analysis Trends 41

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. There are various ways of creating and documenting customer journeys.

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Operations ATM Customer Experience Examples 82

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results.

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Cards Mobile Strategy Branding 76