Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
PYMNTS
MAY 23, 2019
According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. Building A Better Package.
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