PYMNTS

SEPTEMBER 17, 2020

Though the pandemic has spurred a decline in cash use and acceptance, according to the bank, and banks have “rationalized” ATM fleets, there still is “importance” in keeping access to cash in place.

Policies 181

Policies Boston Examples ATM 181

PYMNTS

JULY 5, 2017

Before Uber in Boston, where I live, trying to get a taxi reliably was not only friction-filled, it was infuriating much of the time — something that a study conducted by the city of Boston in 2013 on the taxi industry bore out. That was on a day without bad weather, something Boston never has.

Boston 124

Boston Regulation Innovation Study 124

Celent Banking

FEBRUARY 28, 2017

New digital channels include SMS/text, ATM and Facebook. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

New digital channels include SMS/text, ATM and Facebook. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”. And what about when the initial attempts to resolve issues don’t deliver?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”. And what about when the initial attempts to resolve issues don’t deliver?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Abrigo

MAY 8, 2024

Takeaway 3 Regulators are closely watching expanded uses of AI and generative artificial intelligence. But Boston Consulting Group (BCG) says generative AI serves a fundamentally different purpose than predictive AI, which is the powerful tool with which many financial institutions are already familiar.

Examples 221

Examples Fraud Resources Risk Management 221