article thumbnail

Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71
article thumbnail

BBVA, Prosper Partner To Offer Easier Home Equity Loans

PYMNTS

BBVA USA, which has a large presence in Alabama, Texas, Arizona, New Mexico and Colorado, has worked with Prosper to provide its institutional knowledge of HELOC applications while the new initiative was being developed. “We

Alabama 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

BBVA, Prosper Partner To Offer Easier HELOC Application Process

PYMNTS

BBVA USA, which has a large presence in Alabama, Texas, Arizona, New Mexico and Colorado, has worked with Prosper to provide its institutional knowledge of HELOC applications while the new initiative was being developed. “We

Alabama 100
article thumbnail

PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

In addition to our store growth, we continue to take steps to further enhance the customer experience. PetSmart locations can be found in Alabama, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Hampshire, New Mexico, New York, Ohio, South Carolina, Tennessee and Texas.

article thumbnail

With core switch, small Alabama bank aims to settle transactions in real time

American Banker

(..)

Alabama 78
article thumbnail

NEW REPORT: Behind Regions Bank’s AI-Powered Digital-First Push

PYMNTS

That is something Alabama-based Regions Bank has sought to achieve through its AI ROSIE, according to Shawn Bradley, executive vice president of customer insights for the bank. For more on how banks are unlocking digital experiences for impatient customers using innovative technologies, visit the Tracker’s Deep Dive.

Regional 109
article thumbnail

Deep Dive: Digital-First Banking’s Challenges And Benefits

PYMNTS

Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.

ATM 151