Remove 2021 Remove Branding Remove Customer Experience Remove Leadership
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2021 GonzoBanker Awards

Gonzobanker

Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.

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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. Maybe not just yet.

Meeting 309
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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog

Perficient

Promote the advancement of women into leadership roles. In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient. Consider women more mindfully in marketing efforts.

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Top Digital Banking Transformation Trends for 2021

The Financial Brand

The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand. Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.

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6 CX Developments Banks & Credit Unions Can’t Ignore in 2021

The Financial Brand

The post 6 CX Developments Banks & Credit Unions Can’t Ignore in 2021 appeared first on The Financial Brand. COVID's a retail banking gamechanger, accelerating digital and contactless trends. Expect more ITMs plus video 'telebanking' consultation.

Video 39
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6 CX Developments Banks & Credit Unions Can’t Ignore in 2021

The Financial Brand

The post 6 CX Developments Banks & Credit Unions Can’t Ignore in 2021 appeared first on The Financial Brand. COVID's a retail banking gamechanger, accelerating digital and contactless trends. Expect more ITMs plus video 'telebanking' consultation.

Video 37
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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

Within Perficient, our culture is known as being “helpful, supportive, and friendly” (Best Places to Work survey, 2021), and these students exhibited the type of encouragement and celebration that motivate and inspire the amazing work we do at Perficient, and, in this case, beyond. . Bright Paths Project: Grow Better.

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