2020 Customer Experience Management UX 
Perficient
FEBRUARY 15, 2022
Layer this on top of research conducted in August 2020 by 8 Acre Perspective Corp., What infrastructure do you need for data / event / omni-channel management to support client/investor insight? 59% of millennial investors were most likely to use video chat with their advisor.
Perficient
FEBRUARY 4, 2021
It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. These include motor, cognitive, visual, and hearing disabilities.
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Perficient
DECEMBER 15, 2020
Badges accompany each hotspot for customers to track their progress during the interactive tour, translating into energy savings and environmental impact such as a running total of hypothetical trees planted, or gallons of gasoline saved. This microsite launched successfully in June 2020.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Heels dug in.
Perficient
SEPTEMBER 29, 2020
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. You hope that, the experience to me is—and we’ve talked about this before, Eric, in other conversations—about empathy.
Perficient
SEPTEMBER 25, 2020
2020 has offered us some big surprises that I don’t think any of us could have predicted. B2B is not B2C, but B2B organizations still need the tools and technology to serve up customer experiences that B2B users require. Many say B2B is not B2C, and I do agree with this to a point.
Gonzobanker
DECEMBER 20, 2019
billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Experience Award.
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