PYMNTS

MAY 1, 2020

“Quite the contrary,” says Bob Brennan, chairman of the National Expansion Council and one of the directors of a nonprofit organization called Entrepreneurship for All (EforAll) based in Boston, Massachusetts. “I EforAll began operating in Holyoke in 2018 and in Roxbury in 2019. They don’t have VC funds.

Community 148

Community Massachusetts Boston social media 148

PYMNTS

AUGUST 24, 2019

Last year, in fact, some 80 million people bought mobile game tickets – and it is fairly certain that number will continue to increase in 2019 and into 2020. Bundled sports broadcast packages, social media and high-definition televisions allow them to enjoy games from the comfort of their living rooms.

Payments 161

Payments social media Mobile Seattle 161

PYMNTS

SEPTEMBER 23, 2020

On March 24, on what would have usually been a busy day at the start of spring, the state ordered all nonessential retail shops on the green to shut down, as the pandemic crept its way north from New York City and south from Boston. Breakwater’s owners have only been with the store since October 2019.

Connecticut 182

Connecticut New York City Community social media 182

PYMNTS

MARCH 17, 2020

With all due respect and apologies, a triple whammy was served up in Boston today: Tom Brady is leaving the New England Patriots, the coronavirus has shuttered bars on St. Brady announced on social media that he won’t re-sign with the Pats for the 2020 season after 20 years with the team, although he didn’t say where he’ll play instead.

Branding 146

Branding Kansas City Kansas social media 146

PYMNTS

JULY 31, 2019

Social media was largely considered more friend than foe, most consumers still used passcodes instead of fingerprints to open their mobile devices, and Tom Brady was merely a great athlete instead of the fountain-of-youth demi-god he is today (PYMNTS is based in Boston, so just go with us on that one).

Industry 110

Industry social media New York City Retail 110

PYMNTS

JULY 31, 2019

Social media was largely considered more friend than foe, most consumers still used passcodes instead of fingerprints to open their mobile devices, and Tom Brady was merely a great athlete instead of the fountain-of-youth demi-god he is today (PYMNTS is based in Boston, so just go with us on that one).

Industry 100

Industry social media New York City Retail 100

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Power 2019 U.S. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). 2019 website.

Customer Experience 71

Customer Experience Retail San Diego Study 71