Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. About the Tracker.

Trends 134

Trends Mobile User Experience Training 134

PYMNTS

APRIL 2, 2018

It’s not only for consumers, though: Alternative lending firm Kabbage recently found that mobile lending is on the rise among small businesses, with a more than 360 percent increase in the number of SMB loans accessed via mobile device between April 2014 and February 2018.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MARCH 8, 2019

PSD2 launched in January 2018 and has been active in the European Union for a little over a year now, meaning that banks, merchants and customers are becoming used to it and its accompanying data privacy law, GDPR. It’s there that third parties and startups may have a leg up over incumbents. “As

Lending 135

Lending Data Security Regulation 135

FICO

APRIL 19, 2018

FICO WORLD 2018, MIAMI, Florida. FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. FICO ® World 2018 runs through April 19 in Miami Beach, Florida.

Miami 40

Miami Analytics Florida Management 40