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4 winners and losers from the American Banker Digital Banking 2018 Conference

Gonzobanker

Attendance at American Banker’s Digital Banking conference has grown significantly since I was here in 2016, reflecting the obvious interest levels in digital, yet the vibe remained largely the same as two years ago…. If 2016’s conference was the “mobile” conference, 2018 was most definitely the “voice” conference.

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Digital banking is ready to take off in Latin America

Celent Banking

In Latin America the major milestones in Digital development we had seen were Nubank (Brazil – Market Cap $500M) and Bankaool (Mexico – ~$142M in assets), until March of 2016 when Banco Original (~$1,67Bn in assets) launched in Brazil. They launched in March of this year.

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Why getting digital banking right could prove vital in the Gulf

NCR

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

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Digitization Could Halt Corporate Banks’ Shrinking Profits, Analysts Say

PYMNTS

Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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The case for end-to-end digital lending

Independent Banker

“In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”. Chris Jundt, First State Bank & Trust. Community bankers are increasingly recognizing that the future of digital lending is here. Northpointe Bank in Grand Rapids, Mich.,

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Is Small Business Lending Facing a ‘Moment of Reckoning?’

Gonzobanker

billion to small businesses in 2018, up nearly 36% over 2017 and double that of 2016. Yes, “moment of reckoning” sounds melodramatic, but with so many institutions without any semblance of a small business digital strategy or impetus to change hugely inefficient processes, it’s a realistic summation of the current situation.

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