Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? Founded in May 2012. More than 100 customers. “Even email and social media posts are more traditional, turn-based ways of communicating.” How it Works.

Customer Experience 12

Customer Experience Online New York City Video 12

Gonzobanker

JULY 10, 2020

Elevate priorities that support digital, automation and customer experience. Customers and employees need to know they are in a safe physical environment, so a safe workplace is going to be the theme for at least the next 12 months. What businesses need capital in the interim?

Risk Management 88

Risk Management Capital Strategy social media 88

William Mills

MARCH 16, 2017

Madrigal in her 2012 article, “Dark Social: We Have the Whole History of the Web Wrong” for The Atlantic, the term “dark social” points to the sharing of content through social media platforms from outside sources that are not trackable by analytics platforms. Why is Some Social Dark?

social media 40

social media Analysis Marketing Tools 40

PYMNTS

JUNE 3, 2016

So that’s a really big, important part of us preparing our customers for the new realities.”. To discuss the revolutions that have driven payments from simple transactions to full-service customer experiences, PYMNTS spoke with Dasilva about the challenges that retailers have faced – and continue to deal with – as their businesses evolve.

Retail 100

Retail Apple Fraud Online 100

CB Insights

JANUARY 6, 2019

Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. With over 40 million people enrolled in the SMS program, CVS both improved customer experience via text notifications and dramatically reduced the number of phone calls to pharmacists each year. Founded: 2012.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. As far back as 2012, proponents were predicting that 3D printing would usher in a “third industrial revolution.” ” Customer Service: Customer experience goes virtual with conversational AI. Online grocery. 3D printing.

Industry 101

Industry Technology Online Video 101