PYMNTS

APRIL 2, 2020

Financial institutions (FIs) face a perennial challenge in their day-to-day operations — convincing customers to use their products and services rather than a competitor’s. Banks can even harness external regulatory, trading and social media engagement data, all of which can be processed and analyzed to benefit their operations.

Analytics 237

Analytics Data Big Data social media 237

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Risk Management. Risk management was never out, but the level of investment and emphasis we saw during the early part of the 2008-2009 crisis lessened during the past four to five years.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

JUNE 30, 2016

It was an odd week for retail bankruptcies, if only because news of the Brexit decision to pull out of the European Union seemed to give more cause for concern over retail’s future on both sides of the Atlantic. Ironically, though, the first retailers to feel the effect of a Britain-less EU might be American instead.

Retail 101

Retail Branding social media Resources 101

Gonzobanker

JANUARY 4, 2016

We see the types of content being shared through social media. For the most part, these channels are flooding executives with high-level “what” observations and doing nothing to help them make strategic “how” decisions or adopt new operating tactics. GonzoBanker Bank Chief Risk Officer Roundtable Phoenix Apr 3-5.

San Diego 60

San Diego Phoenix social media Strategy 60

PYMNTS

JULY 3, 2017

Travel companies have historically been some of the worst offenders for drip pricing, a technique used by online retailers whereby a headline price is advertised at the beginning of the purchase process, and additional fees — such as card surcharges — that are added later in the process to inflate the final cost.

Online 112

Online Payments Fraud Cards 112

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge.

Idaho 172

Idaho Community Industry Strategy 172