Bank Innovation

SEPTEMBER 28, 2018

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

UX 150

UX Report Study National 150

Gonzobanker

JULY 20, 2022

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Many embarrassing customer incidents or precarious security holes can be traced back to incorrect configuration or fragile interfaces.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

DECEMBER 19, 2022

Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. FIS wins Valley National with IBS platform. Core System Deal of the Year: Bank. The Insider Sleeper Deal to Watch Award.

Community 216

Community Fintech Industry Innovation 216

Tomorrow's Transactions

AUGUST 24, 2016

Some issuers preferred chip and signature because it has higher interchange, not because US consumers are morons who uniquely amongst the nations of the Earth cannot remember a four digit personal identification number (PIN) that they use several times every day. Krebs on Security. As far as I know, neither of these is true.

Cards 30

Cards US ATM UX 30

Fintech Labs Insights

MARCH 4, 2020

The first pure-play digital bank Security First Network Bank (SFNB) launched in 1995, just a year after Amazon.com. Related: Student Banking UX: BankMobile Passport Program Encourages Digital Banking + Academic Achievement. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout. Qonto – France.

Digital Banking 15

Digital Banking San Francisco UX Austin 15

Fintech Labs Insights

OCTOBER 21, 2014

So smartphone purchase #247 today was hardly remarkable from a UX standpoint. It''s not Apple''s fault, but it does detract from the overall UX. You could argue that the increased security from phone payments will move people off plastic. But consumers still do not trust mobile phone security, for good reason.

Apple 26

Apple UX Mobile Security 26