Conversational AI Is Critical for Financial Institutions’ Digital Transformation
Gonzobanker
AUGUST 23, 2021
According to Cornerstone’s What’s Going On In Banking study , heading into 2020, just 4% of mid-size FIs had deployed a chatbot. The question that financial institutions must address: Has the time come for chatbots to become as ubiquitous in banks as mobile banking apps? Another 16% planned to invest in chatbots in 2021.
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