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As branches close, mobile video chat spikes 

Bank Innovation

We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union. The Mountain Home, Idaho-based credit […].

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Now is a prime time for digital account opening

Independent Banker

That includes allowing customers to open accounts completely online,” says Charles Potts, ICBA’s senior vice president and chief innovation officer. The Bank of Idaho integrated online account openings into its website in 2015. It’s a tool, but it’s not meant to replace important relationships between the customer and the bank.”.

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PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

“Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In In addition to our store growth, we continue to take steps to further enhance the customer experience.

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Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

Shifting In-Branch Operations. noted on its social media accounts that it would be shuttering many of its branches and changing its hours of operation, and American bank JPMorgan Chase announced plans to close about 20 percent of its locations. British FI Nationwide U.K. Digital Technologies Under COVID-19.

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Retail’s Voice-Assisted, Meatless Summer

PYMNTS

The world of retail is never for the faint-hearted, given its fierce competition, constant innovation and disruption – not to mention the ongoing shift to digital. Perhaps the most unexpected development to emerge during this past summer of retail was the frenzy sparked by the introduction of meatless menu items by fast-food operators.

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Inside Kount’s Fraud-Fighting Machine

PYMNTS

In an interview with PYMNTS, Bradley Wiskirchen, CEO of fraud protection tech firm Kount, detailed the landscape of online fraud, where it is going, and the challenges and opportunities that confront innovative fraud detection. BW: It’s hard to pick just one – but here is one that I think underscores our approach to innovation.

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Dermatology 2.0: Dr. Dhaval Bhanusali Goes B2B With Online Skincare Platform AIRE

PYMNTS

He developed the operation to compound and sell pharmaceuticals after a drugmaker suddenly hiked the price of a low-cost, popular generic dermatology prescription from about $25 a dose to around $400. A person living in rural Idaho can now have as much access to high-end dermatological care as someone living in Manhattan, Bhanusali said.

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