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How Genesys Is Personalizing Call Center Interactions

PYMNTS

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.

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Deep Dive: The Need For Real-Time Data To Keep Onboarding Fast And Secure

PYMNTS

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. FIs that are reliant on data caches that are just a year old are at a distinct disadvantage, not only for fraud protection, but also for successful onboarding.

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What are power skills?

Independent Banker

The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. We’ve seen an amazing uptick in fraud,” she adds. “So, 10 power skills to encourage in your staff.

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Facebook’s Libra And The Future Of Digital Identity

PYMNTS

With the digital identity market expected to reach $15 billion by 2024, major ID providers such as Google and Apple are racing to improve the identity verification experience. Developments From Around the Digital Identity World. Apple announced its own digital ID program, Sign In with Apple, at its recent Worldwide Developers Conference.

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How FIs Are Combatting Increasingly Sophisticated Attacks

PYMNTS

Bill Nelson, CEO of the Financial Services Information Sharing and Analysis Center (FS-ISAC), told PYMNTS that these rumors are likely the result of an overzealous watchdog, or security vendors that are hoping to create a market for their offerings. Using data to fight fraud. They have to know what [and who] the biggest threats are.”.

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Jumio CTO Paints A Portrait Of ‘IDV Nirvana’

PYMNTS

Beyond the static password, there are a few methods that organizations have been implementing in recent years to try to stay ahead of the fraud problem. The names of most people’s childhood pets and favorite teachers are now for sale on the black market. Plus, data breaches have left a lot of those security responses exposed.

Fraud 129
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Biometrics in banking: What are the risks?

NCR

According to a recent report published by Research and Markets, the global biometrics-as-a-service market – which offers capabilities such as biometric onboarding and authentication via the internet – will grow in value from US$838 million in 2017 to nearly US$3 billion by 2022.

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