Gonzobanker
JULY 20, 2022
Conduct formal “competitive shops” of other financial institutions’ digital offerings and features, including national banks, challenger banks, fintechs, and peers. Leading banks are providing Agile training and product management career paths for team members, as well as recruiting some CX expertise from outside of banking.
Insights on Business
DECEMBER 12, 2018
OpenPages with Watson v8 offers a completely reimagined user experience with a specific focus on engaging the first line of defense (or infrequent user) with a low touch, zero training model. On top of the foundation of embedded workflow, reimagined user experience (UX) and analytics we are shifting risk activities from “what happened?”
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Fintech Labs Insights
MAY 15, 2017
Alpharank CEO Brian Ley had just shown how his Customer Influence Mapping technology enables FIs to spot highly-networked “influencers” among their customer base, and how to leverage those influencers to build better engagement and a more customized UX. He added, “Even if you have to take him out for dinner.
FICO
FEBRUARY 12, 2023
Small UX improvements (like real-time address lookup) can have a big impact on customer experience. Watch FICO's Darryl Knopp and Alex Johnson , Director of Fintech Research at Cornerstone Advisors, discuss digital transformation in fintech and banking based on their ebook "11 Commandments of Digital Banking."
Perficient
MAY 21, 2021
This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) Jessica brings forward twenty years of customer service experience and recently received her Personal Training fitness certification. Bright Paths Project: Plenti. for a set amount each month.
Gonzobanker
DECEMBER 20, 2019
There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention.
Gonzobanker
DECEMBER 19, 2022
In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Acquisition of the Year: Bank Acquiring a Fintech. Acquisition of the Year: Fintech Acquiring a Bank. Oh, what a mere 12 months can do.
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