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A Masterclass in Bank Total Experience In One Graphic

South State Correspondent

We have prepared a free ebook that contains brainstorming questions to help you better understand total experience. Consider a regional bank with a “digital transformation initiative” that rolled out its new “digital user experience” for its retail customers in 2020. You can download it HERE. Build from there.

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Fraud and Financial Crime Management Are Converging – But How Fast?

FICO

A new independent survey by research firm Ovum has found that banks in multiple regions plan to integrate their fraud and financial crime compliance systems and activities in response to new criminal threats and punishing fines — but not all at the same speed. For more country-specific information, read our ebooks for: The US.

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Enterprise Fraud Solution Buyers Want More Agility, More Data

FICO

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

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FICO Survey: US Consumers’ Payment Methods Linked to Fraud

FICO

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . However, 17% of US customers are dissatisfied with security and fraud prevention management. Read our US eBook and other regional eBooks ( UK ) for specific stats.

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FICO Survey: US Consumers’ Payment Verification Methods Linked to Fraud

FICO

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . However, 17% of US customers are dissatisfied with security and fraud prevention management. Read our US eBook and other regional eBooks ( UK ) for specific stats.

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Payments 2016: The Year Of EMV-Enabled Cards

PYMNTS

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Download the eBook. But with the good comes the bad. And unfortunately, we saw a variety of bad in 2016.

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Mitigating Risk With Payment Flexibility: Continuity In The Face Of Uncertainty

PYMNTS

Here are a few examples of capabilities that enable our clients to manage unforeseen circumstances related to payments: Clearing options: Providing two or more local clearing options in each major region ensures redundancy if one bank partner is disrupted. These capabilities are never more critical than in volatile times.

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