article thumbnail

REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

We also analyzed how the areas that FIs are focusing on relate to such factors as level of investment, on-time performance and innovation strategy. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

article thumbnail

Where Credit Unions Invest To Get The Best ROI

PYMNTS

This means CUs must be carefully attuned to member’s financial needs and the innovations they want most as CUs invest in new products and services aimed at improving the way members engage with their FIs. Most CUs strive to delive r a simple, personalized user experience. Around the Credit Union World. About the Tracker.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Drive, Not Size, Is Key To FI Innovation

PYMNTS

When it comes to technological innovation, however, the smaller players have long been outgunned by larger FIs and their sizable IT budgets. Today, small banks are more aggressive and ambitious in their innovation strategies than medium-sized and large FIs. This is changing — in a big way. percent in 2017.

article thumbnail

Deep Dive: How Loyalty Innovation Improves Member Relationships, Boosts Brand Awareness

PYMNTS

percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3 percent supported having their CUs innovate and 17.3 percent said they would be willing to switch institutions if their CUs did not choose to innovate at all. Loyalty Innovation Strategies .

article thumbnail

In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. Smaller Is Bolder? and beyond. The Courage Factor.

article thumbnail

How Innovation Priorities Are Evolving for FIs

PYMNTS

Fraud and security innovation has seen a slight decline, from 50.0 Data analytics is ready for a surge in interest, however. User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Innovation performance is often tied to investment.

article thumbnail

BBVA Sees Results From Commitment to Financial Wellness

The Financial Brand

Understanding the importance of financial wellbeing and changing customer behaviors has improved customer engagement at BBVA. The post BBVA Sees Results From Commitment to Financial Wellness appeared first on The Financial Brand - Banking Trends, Analysis & Insights.