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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52
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Installation Network Aims To Remove Assembly Headaches For eCommerce Buyers

PYMNTS

The company allows online and offline consumers to purchase products with installation included, and then uses connecting technology to facilitate the assembly with an installation service provider. With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc.,

San Diego 141
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Bringing A Revolving Art Gallery Into The Home With Subscriptions

PYMNTS

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website. The Market.

Denver 131
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FICO World 2023: Four Enterprise Fraud Management Takeaways

FICO

The people I talked with about scams were thrilled to learn more about putting technology in place to help curb this insidious and alarming type of fraud. It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management.

Fraud 52
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The State of Responsible AI in Financial Services

FICO

Today, FICO released its highly anticipated third annual State of Responsible Artificial Intelligence (AI) in Financial Services report, developed in collaboration with market intelligence firm Corinium. Scott Zoldi is chief analytics officer at FICO responsible for the analytic development of FICO's product and technology solutions.

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2020 GonzoBanker Awards

Gonzobanker

This is a classic bank deal – one acronym buys another at a good price and plans to cut the hell out of cost while adding markets. During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Market cap in January: $19B.

Idaho 181
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The 34 Biggest Banking, Mortgage & BankTech Events in 2023

Fintech Labs Insights

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. And prices tend to rise as the event draws closer. If we are missing anything, please drop me a note.