PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Chubbies is among the latter. As a result, the 5.5

Branding 107

Branding social media San Francisco Community 107

PYMNTS

JULY 30, 2018

The pop-up store , in an era where retail is resetting rapidly all around, has become a popular option for all types of businesses, including eTailers looking to put feelers out into physical commerce without a big commitment, or even physical retailers trying to test-drive an expansion into a new market.

social media 103

social media New York City New York Metro 103

PYMNTS

AUGUST 9, 2017

And yet, with the release of its latest earnings report, Wayfair continues to perform admirably under the strain; with better than expected results and a big jump in its stock price (at least at first) to market it. In major metro areas, small package delivery is down to two days and large package deliver clocks in at 14 days. “We

Metro 109

Metro Technology Retail Customer Experience 109

PYMNTS

OCTOBER 5, 2019

This week, Chicago became the largest metro area to officially say no to library fines – joining St. Because libraries need customers to keep coming in – and they have been finding out in recent years that a late fee and a disapproving librarian create a very bad customer experience … but one that is pretty easily rectified.

Minnesota 188

Minnesota Oakland Indiana Customer Experience 188

PYMNTS

MARCH 2, 2020

A reorientation that could prove to be a bit of a challenge, since the COVID-19 outbreak that is spreading around the world seems to have infected the stock market, sending shares crashing through the ground as Wall Street put in its worst performance since the dawn of the Great Recession. Let’s dive in…. Walmart’s Many Resets .

Marketing 141

Marketing Data US Leadership 141

PYMNTS

JUNE 20, 2019

Friction bedevils all types of retail — and that holds true for transactions inside stores or via eCommerce sites. At the same time, the ongoing effort to create true omnichannel experiences for consumers often runs into roadblocks of friction, frustrating merchants and consumers alike. Solving For Friction.

Payments 203

Payments Retail Innovation Technology 203

Gonzobanker

DECEMBER 20, 2019

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. So many miles to go, retail bankers! ConnectOne Bancorp, Inc.

Idaho 148

Idaho Conference Data Marketing 148

Celent Banking

DECEMBER 20, 2016

Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. Sure, there are and will be digital banks that enjoy a profitable business serving niche markets of digitally-driven customers. Banks don’t serve homogeneous markets. There are few easy answers.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

MAY 15, 2019

Retailers are promoting faster shipping options in the wake of news that Amazon plans to speed up Prime shipping from two days to just one: Walmart , in one case, is offering NextDay delivery on a selection of items from its website. this year, encompassing 40 of the top 50 major metro areas in the U.S. The Logistics Market.

Las Vegas 164

Las Vegas Retail Phoenix Metro 164

Gonzobanker

OCTOBER 3, 2017

Since the “Trump Bump” lifted the market early in 2017, mid-size banks have held on to nice stock price appreciation with continued solid profitability. Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Those days are over.

Retail 60

Retail Strategy Marketing New Jersey 60