Remove Customer Experience Remove Marketing Strategies Remove Millennials Remove Strategy
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A new digital bank needs a new customer service experience

Insights on Business

Next was born to complement Bradesco’s strategy. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks.

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Banking’s Hard Fork in the Post-Neobank Era

Gonzobanker

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. Banking’s hard fork will require financial institutions to create new strategies. The Holy Trinity of Strategy. This is an oversimplification, but a bank’s strategy can be boiled down to: Who does it sell/deliver to?

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Banking on Millennials: Balancing Branch Preferences And Digital Expectations

The Financial Brand

Research findings blow up many of the Millennial myths that frequently fool financial institutions into faulty marketing strategies. The post Banking on Millennials: Balancing Branch Preferences And Digital Expectations appeared first on The Financial Brand.

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How Financial Institutions Can Improve Banking for Hispanic Millennials

The Financial Brand

The post How Financial Institutions Can Improve Banking for Hispanic Millennials appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Younger LatinX consumers are struggling financially for several unique reasons. Banks and credit unions can help (and profit) by stepping in.

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What Millennial & Gen Z Business Owners Want from Banks

The Financial Brand

The post What Millennial & Gen Z Business Owners Want from Banks appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Startups surged during the pandemic, and like their mostly young owners, they have digital DNA. Are banks and credit unions ready for them?

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Growth Loops – The New Way To Grow Bank Product Sales

South State Correspondent

This problem is often magnified when marketing gets involved as marketing then goes off and creates a strategy based on the bias and limitations of what the product people told them. The customer experience is different, how each handles sales leads is likely different, and the product itself is often different.

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Delivering Safe Return to Office & Smarter Customer Interactions

Cisco

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Cisco smart collaboration systems help solve these issues as part of a workplace strategy.