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Do you want a more engaged team? Here is an approach

Perficient

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative.

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Creativity Lives In The Age Of Contagion

PYMNTS

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. The participants were asked to pick from pay-per-click (PPC) ads, content marketing, social media marketing, and email marketing.

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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. BSA Training. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Asset/Liability. CECL Models.

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The ICBA 22/23 executive committee is all in

Independent Banker

Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. I hope to inspire senior leaders to train up the next generation of leaders that will lead our industry and association in the years to come. Q: What are your personal goals for your term?

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Best Banking Books To Create The Modern Banker

South State Correspondent

Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership. Anthony has written eight bestsellers and offers an inspiring take on leadership. The book also contains the best appendix that you will ever read.

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2020 GonzoBanker Awards

Gonzobanker

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Kudos to blazing new trails that many institutions are taking on in 2020. Transparent Banker of the Year Award CenterState’s Chris Nichols. The Valuation That Would Make Elon Jealous Award Goes to Chris Britt and the team at Chime.

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