Perficient

FEBRUARY 22, 2023

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers.

Security 133

Security Data Fraud Tools 133

Perficient

NOVEMBER 19, 2020

Have we optimized our know your customer (KYC) procedures for digital account opening? Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. How integrated are marketing and digital? Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

MARCH 21, 2019

While authentication methods may vary, users across all channels seek secure, frictionless access to their account information, meaning medical providers must make authentications seamless while keeping it strong enough to ward off cybercriminals. . Easing Patients’ Login Pains . million total outpatient visits so far this year.

Massachusetts 109

Massachusetts Knowledge Base System Marketing 109

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. Why AI, MFA Are Necessary Within Call Centers .

social media 116

social media Fraud Tools Knowledge Base 116