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Decision Platforms and The Customer Experience Revolution

FICO

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

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Meeting The New Challenge Of Rolling Out PSD2 And SCA

PYMNTS

As of the end of 2019, eCommerce was about 15 percent of total commerce, Ekata Vice President of Strategy and Operations Arjun Kakkar told PYMNTS in a recent conversation. It takes that long to get feedback from consumers on credit card fraud. They simply don’t have enough historical patterns. Building A New Balance.

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Innovating The ATM Beyond Cash

PYMNTS

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

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GonzoBanker’s Post-Pandemic Customer Care Playbook

Gonzobanker

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Organization. Technology.

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Opportunities in Partnership: Community Banks Can Benefit from Today’s FinTechs

Independent Banker

For community banks who are known for putting their customers first, this could be an area of concern. However, data from PwC shows that community banks are finding complementary partnerships that evolve their operations and the service they provide customers. How to choose the right FinTech partner.

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Data Sharing: The Magic Merchants Need To Smooth The SCA Speed Bumps

PYMNTS

However, what sets SCA apart is how narrow the margin for error is upon implementation — on day one, any lack of compliance with the pre-authentication guidelines will result in declined transactions, something that no European merchant wants. That, he noted, is considered a normal operating procedure among the Dutch.

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Applause On Gaining The Upper Hand In Innovation

PYMNTS

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.