Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. The segments that are more important than others is a clue to understanding a bank’s strategy. The notion of “branch as attractor” has been eroding for 20 years as the point of attraction shifted to online search.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Accenture

MAY 22, 2019

Tim brings a unique perspective to treasury management services, having worked in industry, for solution providers and in consulting, helping commercial banks meet changing client expectations with new product and market strategies. Customer experience mastery is core to their business models. The threat is real.

Payments 150

Payments Customer Experience Survey Capital 150

FICO

JUNE 14, 2023

Banks will be leveraging AI/ML and automation to deliver proactive, always-on personalized customer experiences and interactions that can be followed up with action. CLARKE: Within five years, I believe personalization at scale, or hyper-personalization as many call it, will be table stakes in banking.

Analytics 52

Analytics Strategy Survey Technology 52

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. We enable FIs to record everything that goes on with the customers transactions on mobile, online, social and let the FI validate interactions on that site.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. And of course, SMB lending has been a huge focus for fintech. Largest independent purely online bank in the world. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. 01:15 pm 10 Reasons Why Fintech Startups Fail. Millennials want the right mortgage, right now, online or on their phone.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. What’s the market strategy?

Video 40

Video Mobile social media Analytics 40