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Don’t miss these IBM sessions at Money20/20

Insights on Business

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. The future of payment fraud prevention.

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Putting smart to work in financial services: IBM at Money20/20

Insights on Business

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Finovate Showed That Fintech is Becoming Personal. Will Banks Have the Confidence to Be “Creepy” Too?

Javelin Strategy & Research

It was pleasantly surprising, then, when Finovate showed that a number of the presenters were thinking along these lines too. Yodlee premiered Sense, using financial data to deliver distinct and personalized experiences for customers at different stages in their financial lives.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

They are showing how Chang might read about potentially investing in SnapChat (multilingual presentation). I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. Addresses compliance, fraud experience and customer experience analytics. I need to learn more.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. 01:15 pm 10 Reasons Why Fintech Startups Fail.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

11:37 am William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss major trends presented at this year’s Finovate and highlight key companies such as Malauzai Software, PayActiv and many more! Presenting a programmable cloud – a fintech platform. ^KT. Who is the target audience?

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5 ways AI can improve customer service

Independent Banker

First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My