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A new digital bank needs a new customer service experience

Insights on Business

Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Financial management. Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. Event Hashtag: #Think2019.

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FICO Women Leaders: Sharing Our Insights and Success

FICO

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. Stephanie has previously held executive roles at Apttus, Oracle and RightNow Technologies.

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FinovateSpring 2017 Live Blog – Day 1

William Mills

He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. He has personally advised more than 300 chief executives on marketing strategy, business development, mergers and acquisitions, company branding and public relations.

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FinovateFall 2018 Live Blog – Day 2

William Mills

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. Fortress ID is a password manager. 09:34 am Cashoff.

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Is Hyper-Personalization a Game Changer for Fraud Management?

FICO

Home Blog Feed test Is Hyper-Personalization a Game Changer for Fraud Management? The results are differentiating for those companies that have embraced it, serving real-time personalized customer experiences. The areas of focus are originations and customer management. But fraud must be a consideration here too.

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FinovateSpring 2017 Live Blog – Day 2

William Mills

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. Ramirez is CEO of Beyond the Arc, Inc.

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FinovateSpring 2016 Live Blog – Day 1

William Mills

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. OurCrowd is bringing a fintech solution to the process of sourcing and managing deals. Leveraging assets from mobile banking and moving into the customer journey.