FICO
MARCH 9, 2022
The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. Download the ebook on the UK results for our survey. Download the ebook on the UK results for our survey.
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
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PYMNTS
JULY 17, 2020
. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.
PYMNTS
DECEMBER 30, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Use of technology in retail is no longer a trend, evidenced by a proliferation of solutions in 2016. The payments ecosystem is being redefined.
PYMNTS
APRIL 19, 2018
Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.
PYMNTS
FEBRUARY 21, 2018
Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. Here are five omnichannel features retailers should keep in mind when reaching consumers online. And it’s a constant evolution for retailers, who are deploying the use of new technologies. “We
PYMNTS
DECEMBER 27, 2018
Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit. As the U.S.
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