Branding Customer Experience eBook Retail 
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
PYMNTS
DECEMBER 30, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Use of technology in retail is no longer a trend, evidenced by a proliferation of solutions in 2016. The payments ecosystem is being redefined.
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PYMNTS
JULY 17, 2020
. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.
PYMNTS
APRIL 19, 2018
Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.
PYMNTS
DECEMBER 27, 2018
Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit. As the U.S.
PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. Ubiquitous smartphone use has changed the way consumers engage with brands.
PYMNTS
JUNE 29, 2017
Most people have at least heard of mobile wallets at this point — driven in part to the ever-lengthening list of retailers that are offering them in some form or other. Retailers are] seeing it not just as a process to be managed, but as an opportunity. Merchants are thinking about mobile wallets. Or they can adopt a phased approach.”.
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