Customer Experience Digital Strategies Retail Survey 
PYMNTS
DECEMBER 22, 2020
It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. These results still marked an improvement compared to Q2, when sales were down 45 percent year over year, and So noted that digital comprised 60 percent of total Shack sales in Q3.
NCR
MAY 4, 2018
For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?
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PYMNTS
OCTOBER 19, 2016
The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively. That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey.
Cisco
APRIL 7, 2019
It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy. Visited a local retail branch?
Cisco
APRIL 7, 2019
It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy. Visited a local retail branch?
Celent Banking
APRIL 25, 2016
Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately.
Perficient
SEPTEMBER 29, 2020
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I am the Chief Digital Strategist for Perficient. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well.
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