Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Ensuring that customers feel understood (65%).

Customer Experience 340

Customer Experience Leadership Study Groups 340

Perficient

SEPTEMBER 10, 2020

Empathetic leaders go even farther, developing systems of insight to turn vast amounts of data into meaning. They develop analytics platforms that support learning at scale so they can drive the personalized experiences that lead to competitive advantage. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

NOVEMBER 30, 2020

While most CMOs agree this is a shift in the right direction, they also recognize they don’t necessarily have the right personal experience, team members, or skill sets to deliver on these expectations. Therefore, CMOs are responsible for the entire customer experience from awareness to advocacy. The short answer is No.

Branding 378

Branding UX Customer Experience Marketing 378

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. Improving customer engagement and experience is one of the key goals of these investments. ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

MARCH 12, 2021

Is our organization structured to support this digital approach? Does our product data and content support this digital vision? All of these items are impacted by your business’ go-to-market strategy when deciding to add a digital channel. Include Voice of Customer and Employees.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309

Meeting Customer Experience Branding Leadership 309