Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

Accenture

JULY 20, 2017

Instead, they view change management as a distinct discipline that not only ensures that they do the things they need to do, but also have the capacity to execute business strategies that will truly differentiate them. Our survey revealed four key findings: Banks continue to increase their investment in change programs.

Survey 154

Survey Strategy Digital Strategies Leadership 154

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. At this session, one of the rules was that you could not worry about constraints – You can’t mention budget, regulation, risk, or capabilities.

US 195

US Training Examples Data 195

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. I’m not a compliance expert and am equally inexperienced on such pan-industry areas such as lending or payday loans, yet I do know how digital innovation changes the value proposition for all participants in the industry. I have a lot to learn!

Innovation 58

Innovation DC FDIC Strategy 58