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For Customers, UX = XOXO

Jack Henry

He looked at us. I thought about those events recently while reading a series of articles about managing the online user experience. In software circles, UX (User Experience) is the new buzzword. It''s important to remember that UX is just an online extension of good, old fashioned customer service.

UX 95
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Four Things To Know About Balancing UX And Security In eCommerce

PYMNTS

Oh, and security, too – but not at the expense of that frictionless user experience. Linden unpacked the findings of a recent whitepaper by Paysafe, “ Lost In Transaction: Volume II ,” which showed what consumers really want from their eCommerce experience. What do consumers want? After all, there’s a reason the value is higher.

UX 116
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CFPB seeking to hire technologists

CFPB Monitor

The CFPB is seeking experts in data science, software engineering, product design, product management, and user experience (UX). Use front-end, back-end, and full-stack engineering to develop and support new technical strategies that could help effectively protect consumers.

UX 78
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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

After all, he does run a company that sells intimate apparel – and it is a holiday closely associated with intimacy. Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret.

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UX Tips: U.S. Bank Offers Option to Show Password at Login

Fintech Labs Insights

For much of the Internet era, users had no way to check their password data entry before hitting login. A few companies, notably Apple, were the exception. It’s an important improvement that not only improves user experience but also reduces password reset tech support due to fewer fat-fingered lockouts.

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The Power Of Bringing Better Data For The Holidays

PYMNTS

The diversity of our catalog makes us like no other retailer in the world,” Shellhammer said. Which means as eBay has been trying to lure customers back to its site, the user experience (UX), and its ability to guide customers througout the site, has become essential. The hard part has been, where do you start?

Data 146
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Can Open Banking and AI Help Us Manage At-Risk Customers?

FICO

Now, UX (user experience) and the UI (user interface) are underpinning rising customer expectation and transforming the way banks meet the challenges of client journeys, intelligent workflows and reinvented relationship models.