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How Financial Institutions Focus on Customers Is Key

Abrigo

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. Direct Banking Satisfaction Study found that direct banks, or branchless banks that operate online, earned a higher satisfaction score among U.S.

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Here’s How to Become More Than the Branch Next Door

Gonzobanker

We’re gearing up for Smarter Bank LIVE , and your 325+ RSVP responses to our upcoming online event make one thing clear: You want your bank to become more than the branch next door. According to Cornerstone Advisors research, 47% of consumer checking accounts opened in 2023 are at fintech companies or online banks (not traditional banks).

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FinTechs Take A Regional Approach To SMB COVID-19 Relief

PYMNTS

The market will be watching closely whether financial institutions (FIs) are able to address some of the biggest headaches from the first round of PPP loans, namely an influx of applications that can overwhelm lenders’ systems. The companies said their initiative is geared toward enabling community FIs a competitive edge.

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Wearable Wonder

Independent Banker

Many of your community bank’s customers are using smartphones, and most smartphone users with bank accounts are using mobile banking. He’s vice president and IT director of Oklahoma City’s Quail Creek Bank, whose new suite of mobile services—called Linq—includes a mobile app, Apple Pay and an Apple Watch app. By Ellen Ryan.

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Car Vending Machine Company Carvana Goes Up Against Wall Street

PYMNTS

Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars. This year we expect another year of market-leading growth. Our cohort growth was broad based with many markets crossing key milestones.”. New Markets. Oklahoma City, and Memphis. Ontario (L.A.),

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Creating a Customer-Centric, Digital Financial Institution

Abrigo

It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. More than likely, your bank has a mix of borrowers: some might prefer to do everything online, while another share of customers prefers traditional banking.

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Grocery Round-Up: Digital-First Delivers For Kroger, Another Instacart Pair-Up And Hoarding Round 2

PYMNTS

Online sales were up 108 percent during the quarter. In late October , Cincinnati-based Kroger announced its “Restock Kroger” program — which aims to improve shipping, distribution and the links between its online and offline businesses — would be a major boost for shareholders. billion since March.”. "As