Community Digital Banking Millennials Survey 
FICO
DECEMBER 5, 2022
Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks.
PYMNTS
MARCH 9, 2020
Nearly every single consumer uses an institution that provides all of those services as their primary bank. Ninety-two percent of consumers count their primary bank as either a national bank, regional/community bank or credit union. of consumers report that their primary bank is a digital-only bank (4.2
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PYMNTS
JUNE 22, 2017
When it comes to helping their community and the planet, consumers appear to be ready to put their money where their values are. New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. The Right Tool for Millennial Shoppers?
PYMNTS
AUGUST 17, 2017
But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.
PYMNTS
MAY 12, 2020
Local and regional banks may have once been more insulated from these trends than other businesses since they are often trusted names within their communities and maintain long-standing relationships with their customers. How can conventional banks stay relevant and stand out in this shifting digital landscape?
Abrigo
OCTOBER 21, 2019
A farmer, a university student, and a business owner walk into a bank. It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. Technology, like banking, isn’t “one-size-fits-all.”
Independent Banker
AUGUST 9, 2016
Banking customers are no different. Statistics are especially compelling for those trying to attract and maintain the millennial segment. Community banks should evaluate solutions that align with their service-oriented traditions and bring value to customers throughout their communities. 2 – Chaudhuri, S.
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