Branding Digital Banking Digital Strategies Innovation 
Gonzobanker
APRIL 24, 2019
In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. Umpqua Bank ’s Rilla Delorier had to follow that.
The Financial Brand
OCTOBER 8, 2018
The bank is betting everything on an innovative alternative to the tech-heavy, AI-saturated strategies drenching fintechs and other competitors. The post Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why) appeared first on The Financial Brand.
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PYMNTS
JANUARY 11, 2021
Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals. Morgan is also focusing on growing small business payment services and innovation — including its proprietary JPM Coin and its newly branded blockchain unit, Onyx by J.P.
Cisco
OCTOBER 19, 2020
The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.
PYMNTS
DECEMBER 6, 2019
We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations. Curing the $2.4T
Cisco
APRIL 7, 2019
Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand).
Gonzobanker
SEPTEMBER 4, 2018
Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.
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