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5 things banks need to do to boost customer experience

NCR

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

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From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Banking 2020

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40
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FinovateSpring 2016 Live Blog – Day 2

William Mills

Customers can store all of their online profiles in one secure location to improve user experience. Looking for banks or credit unions. Branded version is available. ^KT. This is an extension of business services, powered by a local community bank. As a co-branding solution, it would work very well.

Video 40
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37 Corporate Innovation Labs In Finance

CB Insights

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Visa — One Market Center.

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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. A “Get Your Act Together” Statistic if There Ever Was One – Non-banks will account for over half of mortgage production in 2016.

Utah 60
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. A “Get Your Act Together” Statistic if There Ever Was One – Non-banks will account for over half of mortgage production in 2016.

Utah 60
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Fall In! FinovateFall 2015 Presenting Companies Revealed

Fintech Labs Insights

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. It is currently deployed at 20+ retail banks with over 500m transactions a year. Blockstack.io

Company 12