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10 Top banking podcasts you should be listening to

Abrigo

Bank Slate Convos 6. Main Street Banking: A Podcast for Community Bankers 8. Banking on Digital Growth 9. The Community Bank Podcast 10. Ahead of the Curve: A Banker’s Podcast Ahead of the Curve: A Banker’s Podcast features insights from banking leaders and advisors across the industry.

Fraud 221
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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions

Abrigo

Panelist Roxanne Chance-Chin , BSA Officer at the Bank of Tampa, urged financial institutions to stay alert to the cumulative effects of economic cycles and be prepared for potential rapid shifts in credit quality. The panel addressed the negative perception of compliance in community banking, advocating for a shift in perspective.

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Helping Small FIs Make Banking Services As Seamless As Taking An Uber

PYMNTS

To regain some of that ground, Connie Davis, senior vice president at FIS , told PYMNTS in a recent interview, FIs — particularly credit unions (CUs) and community banks — must transform the way they think about digital offerings and connected experiences. Davis told PYMNTS.

Community 247
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Leading Again

Independent Banker

To compete in this dynamic, evolving environment, community banks should convert what they have traditionally done well, offering personalized service, and take a close look at their digital payment experience from the customer’s point of view. Each channel should have a similar look and feel with clean, consistent branding.

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5 things banks need to do to boost customer experience

NCR

For many banks, CX is taking a backseat to other issues – particularly among smaller financial institutions, with fewer than two out of five banks having a formal plan in place for improving these activities. Here are five key areas that banks need to prioritize. Improve digital engagement.

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Is the Botification of Banking a Good Thing?

Gonzobanker

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. Here’s why I’m still concerned: 1) Banks may try to force too many types of interactions through bots. What’s Going On in Banking 2017. That’s pretty aggressive from a timeline perspective.

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Is the Botification of Banking a Good Thing?

Gonzobanker

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. Here’s why I’m still concerned: 1) Banks may try to force too many types of interactions through bots. What’s Going On in Banking 2017. That’s pretty aggressive from a timeline perspective.