Abrigo
JUNE 4, 2024
Panelist Roxanne Chance-Chin , BSA Officer at the Bank of Tampa, urged financial institutions to stay alert to the cumulative effects of economic cycles and be prepared for potential rapid shifts in credit quality. The panel addressed the negative perception of compliance in community banking, advocating for a shift in perspective.
PYMNTS
MARCH 26, 2020
To regain some of that ground, Connie Davis, senior vice president at FIS , told PYMNTS in a recent interview, FIs — particularly credit unions (CUs) and community banks — must transform the way they think about digital offerings and connected experiences. Davis told PYMNTS.
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Independent Banker
MAY 26, 2016
To compete in this dynamic, evolving environment, community banks should convert what they have traditionally done well, offering personalized service, and take a close look at their digital payment experience from the customer’s point of view. Each channel should have a similar look and feel with clean, consistent branding.
NCR
APRIL 28, 2017
For many banks, CX is taking a backseat to other issues – particularly among smaller financial institutions, with fewer than two out of five banks having a formal plan in place for improving these activities. Here are five key areas that banks need to prioritize. Improve digital engagement.
Gonzobanker
FEBRUARY 6, 2017
Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. Here’s why I’m still concerned: 1) Banks may try to force too many types of interactions through bots. What’s Going On in Banking 2017. That’s pretty aggressive from a timeline perspective.
Gonzobanker
FEBRUARY 6, 2017
Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. Here’s why I’m still concerned: 1) Banks may try to force too many types of interactions through bots. What’s Going On in Banking 2017. That’s pretty aggressive from a timeline perspective.
William Mills
MAY 11, 2016
Customers can store all of their online profiles in one secure location to improve user experience. Looking for banks or credit unions. Branded version is available. ^KT. This is an extension of business services, powered by a local community bank. As a co-branding solution, it would work very well.
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